Hiral Shah
AI focused Product Manager | CSPO, CAPM
About Me
A product manager with hands-on experience building and shipping scalable, user-centric AI solutions from concept to deployment. Proven ability to own the product lifecycle, translate user needs into technical requirements, and collaborate within an agile team to drive engagement and deliver value. Eager to leverage a deep technical background and product management certifications to build innovative products at scale.
Work Experience
AI Engineer
Aperix AI | Research Triangle Park, NC
- Owning the development of the personalized recommendation engine, improving user engagement by delivering relevant, real-time travel options leveraging LangChain and OpenAI LLM APIS.
- Collaborating within a 7-member agile team to architect and implement scalable AI solutions, utilizing Terraform for infrastructure as code and AWS for cloud deployment.
- Leading the research and design of a Travel AI Agent, spearheading a fully automated experience from concept to deployment.
Product Manager Intern
Supertutor AI | New York, NY
- Led customer discovery process with 20+ interviews to identify 11 pain points, shaping 3 product features based on user feedback.
- Increased user retention by 12% by simplifying a multi-step sign-up form and resolving a critical user drop-off point.
- Executed a data-driven SEO initiative, creating a new blog strategy focusing on AI education, that increased website traffic by 20%.
- Collaborated with engineering, design, and sales to prioritize the backlog, ensuring the on-time delivery of all committed features.
Business Strategy Student Consultant
Device Solutions Inc. | Morrisville, NC
- Synthesized insights from 60 Voice of Customer interviews to define the user pain points, uncovering a 40-second lag in transfer.
- Quantified a $774 million total addressable market by conducting market research for a business case for a new radio device.
- Projected a $7.5 million profit by developing a GTM strategy, a 5-year financial forecast, and a partnership-based business model.
Process Improvement Student Consultant
Zebulon Fire Department | Zebulon, NC
- Proposed a centralized dashboard to automate daily operations of onboarding, maintenance, and asset tracking, addressing scalability challenges, projecting savings of 20 hours of work in manual effort per week.
- Identified 4 operational bottlenecks through 16 stakeholder interviews and mapping 3 user journeys, enabling workflow redesign.
- Reduced entry time from 120 to 10 seconds by redesigning an emergency response workflow to digitize the entry process.
Projects
Fraud Detection using ML
(Machine Learning)
- Led the end-to-end project lifecycle, from data preprocessing and model selection to hyperparameter tuning, delivering a high-performance classification tool.
- Developed a fraud detection model to reduce financial risk, achieving 99.6% accuracy in identifying fraudulent transactions.
AI-Budget and Proposal Tool
(Product Development, Project Management)
- Conceptualized an AI solution using NLP and XGBoost to automate budget forecasting, projecting a 40% reduction in time.
- Translated insights from 20 VOC interviews into customer journeys, defined platform UX, and established 4 features for the MVP.
Survey Programming Interface
(Product Launch)
- Devised a financial model forecasting a $1M net profit for a B2B SaaS product, using market analysis and revenue forecasts.
- Led business planning and secured a hypothetical $4M pitch-ready proposal via market analysis, SME, and stakeholder inputs.
Skills & Certifications
Product Management
Data & Analytics
Technical
Education
Master of Engineering Management
North Carolina State University | Raleigh, NC
Aug 2023 - May 2025
GPA: 3.5/4.0
Bachelor of Technology in Computer Engineering
University of Mumbai | Mumbai, India
Aug 2019 - Jun 2023
GPA: 3.8/4.0